So, this isn’t my main post for this week (I’ll post something serious later this week), but I recently became aware of some horrible-ness on Youtube that warranted further investigation. I don’t profess to be an expert on viral marketing, but if I was going to create a viral video campaign, it would be NOTHING like [...]

Part 1 – Introduction Earlier this year, there were a spate of posts regarding Google’s Search Suggestions and how utterly, utterly terrible they are for UK users. I’m talking about both the AJAX suggestion feature when entering a search term (AKA Google Suggest) and the “did you mean” suggestions once you have searched. Some of the [...]

So, a little over a year ago (doesn’t time fly?) Jason Roe posted a piece on his blog about a bug in the Ryanair flight booking system. In case you missed the post, you can read it here. Now although it’s obviously not a great user experience if your customers click a few links and [...]